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The Client hereby engages Grapevine Marketing ("Grapevine") as an independent contractor to provide one or more of the following services: website design and development, ongoing website management, digital marketing, or related consulting services ("Services"). The Client authorizes Grapevine to access necessary accounts, files, and platforms to fulfill these service requests.

The scope of services is defined through all future tickets created via Tickets, including email and SMS requests that are recorded and logged as tickets. These tickets collectively reflect all work agreed upon. Grapevine will make commercially reasonable efforts to deliver the requested services with quality and professionalism but makes no guarantees as to specific results, rankings, performance metrics, or timelines unless explicitly stated in writing.

Grapevine will make reasonable efforts to ensure web design services meet standard accessibility guidelines when applicable, subject to the limitations of the tools, platforms, and content provided or approved by the Client.

Grapevine may assign subcontractors to perform portions of the work. Subcontractors may not communicate directly with the Client and are required to return all project-related materials to Grapevine upon completion.

The Client represents and warrants that they have reviewed and approved all materials prior to publication or distribution, including but not limited to: text, images, videos, photos, graphics, advertisements, content calendars, social media content, and digital assets ("Content").

Grapevine is not liable for publishing errors, formatting issues, or third-party changes (including platform updates, browser changes, or algorithm shifts) once a service or deliverable has been approved and published. All final deliverables are considered "as-is" upon Client approval.

Grapevine may not be held liable for public release or publishing of unfinished projects or content. Client-facing previews may be shared during the process for approval and feedback. Informal previews do not affect payment obligations.

The Client is solely responsible for compliance with any applicable laws, regulations, or policies related to online commerce, advertising, data collection, and platform guidelines. Grapevine will not be held liable for the Client's non-compliance with federal, state, or platform-specific requirements.

Upon full payment, all rights to approved and finalized designs, campaigns, and digital assets created by Grapevine will transfer to the Client. Grapevine retains the right to display completed work in its portfolio or case studies unless otherwise requested by the Client in writing.

All services must be prepaid or billed according to the agreed-upon schedule. Final delivery or publishing of work is contingent upon timely payment. Clients are responsible for reimbursing Grapevine for any approved third-party tools, plugins, or services used during the project. Late payments may result in suspension of services or website access.

Payments are processed securely through a third-party payment gateway designated by Grapevine. Charges may be processed in United States Dollars (USD) or Rwandan Francs (RWF), depending on the Client's agreement and the payment method used. The Client is solely responsible for ensuring the accuracy of their billing details, and for any bank, card network, or currency conversion fees applied by their financial institution.

Grapevine provides digital marketing and consulting services that are billed on a subscription or project basis. All fees are non-refundable once services have commenced, except where otherwise required by law or explicitly agreed in writing. For subscription services, the Client may cancel future billing with thirty (30) days' written notice. Refunds or credits will not be issued for partial months or unused services. Chargebacks are strongly discouraged; the Client agrees to resolve any billing disputes directly with Grapevine before initiating a chargeback.

Grapevine does not collect, store, or process Client payment card details directly. All transactions are handled securely by the designated third-party payment processor in compliance with PCI-DSS standards. Grapevine only receives confirmation of payment status (approved, declined, or refunded).

Grapevine shall not be liable for indirect, incidental, special, or consequential damages including but not limited to lost revenue, business interruption, data loss, reputational damage, or third-party actions. Grapevine's total liability under this agreement shall not exceed the total amount paid by the Client for the specific service in question.

The Client affirms that all content they provide is accurate, lawful, free from viruses or malicious code, and does not infringe on any intellectual property rights. The Client assumes sole responsibility for the ownership, safety, and appropriateness of all content provided.

By completing this subscription activation, you authorize Grapevine Marketing to charge your payment method on a recurring basis according to your subscription plan. This authorization will remain in effect until you cancel your subscription by providing thirty (30) days' written notice.